4/18/2023 0 Comments Shipit apoMisrepresent information, and get hostel when you point that out. The customer service representatives lie and Reach out to them, they take over a week to respond with a response that adds Why not use those lessons learnedĪdditionally, the communication and support has been complete and utter garbage.Įstimated shipping dates come and go, with no notification of why. Were able to overcome this issue with them. They had this issue with both Developer versions, and they We understand that APF/FPO boxes are more complicated, but Oculus had months to My issue isn't that they can't ship it, it's that at this time they still accept orders to APO/FPO and tell customers that they can ship it.Īs a side note as well the Vive had no issue shipping to a few friends under the same FPO/APO address. If this is incorrect and only those in specific regions are having an issue than they should identify that. ![]() I appreciate the response, but i doubt it is any of those issues, and the response I received from Oculus was that they could not ship to FPO/APO at all. Maybe the reason they are still allowing APO/FPO addresses but said yours had an issue is because it falls into one of the restricted categories? So there are some APO/FPO addresses that they absolutely can not ship a rift to whether they want to or not. The CV1 box would fail on E3 (maybe, since it's wireless? Not sure), G, I, I3, S, U, U1, U2, U3, U4 and X restrictions. Here's a list of current restrictions per location: Some of these would specifically ban the rift. There's around 46 possible restrictions that can apply in various combinations depending on the APO/FPO zip code. Shipping to APO/FPO addresses can be a little trickier than normal addresses. but like I learned in high school, some times the girl you think you want has to turn you down before you find the girl that is worth having. I wanted a rift, i really did and assuming I ever got the product, and I am very big on supporting what I want. Well they are right, things are fine, time to go and order a Vive who is more than willing to ship out here. They have had MONTHS to tell me this, and instead they said everything was fine. So at ANY point in time they could have said they don't ship to APO, or hell even NOT had the option for state on their order form. If you have an alternative address you'd like to use, please let me know and I'll be happy to update your order for you.Īs soon as your shipping address is updated to a deliverable location, we'll make sure to get your order on the way to you in the next batch of shipments. I sincerely apologize for any inconvenience this may cause you. Unfortunately, we're unable to fulfill your order to the current address provided. Thank you for reaching out to Oculus Support and I appreciate your patience while I reviewed this case for you. Then after opening another ticket as my window came to a close I got this response If you have any further concerns, please let me know. ![]() ![]() Just keep an eye on your email as we fulfill your order and send tracking information! We can't change the country on an order once the order has been made, however altering the address shouldn't matter on when we will deliver. I'd like to let you know that your order looks fine so there shouldn't be anything to worry about. I definitely understand your concern about your order being an APO address.
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